Legal Notices — Jashn
Last updated: June 13, 2026
1. Data Processing Agreement
Jashn Hall Private Limited acts as a data controller for personal information you provide directly (name, phone, email, booking details) and uses Supabase as a data processor for storage and authentication.
Data Processor: Supabase (PostgreSQL database + Auth)
Processor Agreement: Supabase's Data Processing Agreement is available at https://supabase.com/privacy
Your Rights: You have the right to know what data Supabase processes on your behalf. See our Privacy Policy (Section 4) for details.
If you wish to exercise data subject rights (access, correction, deletion, portability), email jashn.halls@gmail.com and we will coordinate with our processors.
2. GST and Tax Handling
For Hosts (Venue Owners)
Your Responsibility: You are solely responsible for obtaining and maintaining GST registration (if applicable under GST thresholds in India).
Commission Calculation: Jashn's commission is calculated on the booking amount BEFORE tax. You must add GST on top if registered.
Payout Timing: Confirmed bookings result in payout within 5-7 business days of the event completion (or per your cancellation policy). Payouts are made via bank transfer or UPI to your registered account.
Tax Reporting: Jashn may report your earnings to Income Tax Department as required by Indian law. You agree to maintain proper financial records and file taxes accordingly.
GST Liability: If you are GST-registered, you must invoice guests for GST separately. Jashn will not withhold or calculate GST on your behalf.
For Guests (Customers)
Inclusive Pricing: All prices shown on Jashn include applicable taxes as set by the Host. No additional tax will be charged at checkout.
GST on Commissions: Jashn's service fees may be subject to GST. The actual amount charged will be shown during booking confirmation.
3. Consumer Grievance and Dispute Resolution Procedure
If you have a dispute, complaint, or grievance regarding your use of Jashn, follow this procedure:
Step 1: Direct Communication (7 days)
Email: jashn.cxsupport@gmail.com
Include: Your registered phone number, booking ID (if applicable), and detailed description of the issue
Response Time: We will respond within 48 business hours
Resolution Attempt: We will work with you to resolve the issue within 7 days
Step 2: Escalation to Legal Team (30 days)
If unresolved after Step 1, email jashn.halls@gmail.com with "GRIEVANCE ESCALATION" in the subject line
Our legal team will review and respond within 14 days
We will attempt to reach a fair resolution or refund within 30 days total
Step 3: Consumer Redressal Commission (if applicable)
If the dispute remains unresolved, you have the right to escalate to the Consumer Redressal Commission in your state:
For Uttar Pradesh:
District Consumer Redressal Commission, Mathura
File a complaint under the Consumer Protection Act 2019
You may represent yourself or hire a lawyer
For other states:
File with the District Consumer Redressal Commission in your state
Or escalate to the State Consumer Redressal Commission
Jashn's Registered Address for Legal Notice:
Jashn Hall Private Limited
Mathura, Uttar Pradesh, India
Email: jashn.halls@gmail.com
You may send legal notices to this address. We will respond within the timeline specified in the Consumer Protection Act 2019.
4. Venue Licensing and Compliance Responsibility
Host Obligations
As a Host, you represent and warrant that:
Your venue has all necessary licenses, permits, and approvals to operate as an event venue:
- Local Municipality License (Nagar Nigam / Nagar Palika approval) - Fire Safety Certificate (if required by local fire department) - Health and Sanitation License (if applicable) - Trade License (if not already obtained) - Parking and Traffic Compliance (as per local traffic police)
You have obtained written permission from the property owner (if you are not the owner)
Your venue complies with all local zoning laws and is zoned for events
Jashn's Right to Verify and Remove
Jashn reserves the right to ask for proof of licenses at any time
If a Host's venue is found to operate without required licenses, we will immediately:
- Suspend the listing - Send an official notice - Remove the listing within 48 hours if licenses are not provided
Venues operating illegally will be permanently banned from Jashn
Liability Disclaimer
Jashn does not verify licenses or inspect venues. We rely on your representations. If your venue operates without required permits and guests are harmed:
You are solely liable for any injuries, fines, or damages
Jashn will not be held responsible for regulatory violations on your part
You indemnify Jashn against all claims arising from your non-compliance
5. Force Majeure and Event Cancellation
Events Affected by Government Orders
If an event booked on Jashn is cancelled or postponed due to:
Government lockdowns, curfews, or bans on gatherings
Natural disasters (earthquake, flood, severe weather)
Pandemic-related restrictions (COVID-19 or similar)
Court orders that prevent the event
Then:
Hosts are NOT liable to refund guests or provide alternative venues (Host has no control)
Guests acknowledge the event cannot proceed and agree to cancellation
Refund policy will be applied as stated (if Host's policy allows cancellation in such cases)
Jashn will not be liable for lost revenue, deposits, or damages
Host's Responsibility in Force Majeure
As soon as you learn of a government-ordered cancellation, notify Jashn within 24 hours
Provide official government order or notification as proof
Work with guests to reschedule or refund per your cancellation policy
Jashn will facilitate but will not override your stated cancellation policy
6. Payment Security and PCI Compliance
Jashn uses secure payment processors to handle booking payments:
Payment Processing: Payments are processed by Supabase or third-party payment gateways (e.g., Razorpay, Stripe, UPI providers)
PCI-DSS Compliance: Our payment processors are PCI-DSS Level 1 certified (highest security standard)
Data Protection: Your card/UPI data is never stored on Jashn's servers
SSL/TLS Encryption: All payment transactions use HTTPS/TLS 1.2+
Your Responsibility:
Do not share your OTP, CVV, or UPI PIN with anyone
Always verify you are using the official Jashn app (from Play Store only)
Report unauthorized transactions within 48 hours to jashn.cxsupport@gmail.com
7. Liability Limitations — Clarification
Jashn Hall Private Limited's total liability for any claim (including breach of contract, negligence, or tort) is limited to the amount you actually paid in the disputed transaction.
Examples:
Guest paid ₹50,000 for booking → Liability cap: ₹50,000
Host paid ₹5,000 commission → Liability cap: ₹5,000
Free service (browsing only) → Liability cap: ₹0
This cap applies except for:
Death or personal injury caused by our gross negligence
Fraudulent misrepresentation by Jashn
Violations of non-negotiable consumer protection laws
8. Refund and Payment Timing
For Guests
Approved refunds are initiated within 2-3 business days of approval
Bank processing time: 5-7 business days (depends on your bank, not Jashn)
Total time: Expect refund to appear in your account within 7-10 business days
After 7 days, if refund hasn't arrived, contact your bank (it's no longer Jashn's responsibility, but we will help investigate)
For Hosts
Payout processing: 5-7 business days after event completion or per cancellation policy
Payment method: Direct bank transfer or UPI to your registered account
Non-refundable: Once paid to your account, Jashn cannot reverse the transfer (bank reversal required)
Delayed payments: Contact jashn.cxsupport@gmail.com within 48 hours of expected payment date
9. Accessibility and Technical Standards
Jashn is committed to providing an accessible app for all users:
Minimum Standards: We aim to comply with WCAG 2.1 AA (Web Content Accessibility Guidelines)
Device Support: Android 8.0+ with screen reader support (TalkBack)
Report Issues: Email jashn.cxsupport@gmail.com if you have accessibility concerns
Response: We will respond within 14 days and work to address reported issues
10. Changes to This Notice
We may update this notice to reflect legal changes, new regulations, or updates to our services. When we do:
We will update the "Last updated" date at the top
Material changes will be announced via in-app notification
Your continued use of Jashn after updates means you accept the changes
11. Contact for Legal Matters
For privacy, data protection, or official legal correspondence:
Email: jashn.halls@gmail.com
Postal Address: Jashn Hall Private Limited, Mathura, Uttar Pradesh, India
For customer support, account issues, or complaints:
Email: jashn.cxsupport@gmail.com
Response Time: 24–48 business hours
For formal legal notice under Consumer Protection Act 2019 or other Indian laws:
Send to: jashn.halls@gmail.com
We will respond within 30 days as required by law.
By using Jashn, you acknowledge that you have read and agreed to these Legal Notices in addition to the Privacy Policy and Terms of Service.