Policies

Privacy Policy

Jashn Privacy Policy

Effective Date: [04/08/2026]

This Privacy Policy ("Policy") describes how Jashn Hall Private Limited ("Jashn", "Company", "we", "our", or "us") collects, uses, stores, shares, protects, and processes personal information through the Jashn mobile application, BookMyJashn website, and related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This Privacy Policy forms an integral part of the Jashn Terms & Conditions. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the collection, use, storage, and disclosure of your Personal Information in accordance with this Privacy Policy.

1. Who We Are

2. Scope of This Policy

This Policy applies to:

  • Customers using Jashn to discover and book venues
  • Venue Partners listing venues and related services
  • Visitors to the BookMyJashn website
  • Users interacting with Jashn customer support
  • Users participating in promotions, referral programs, reviews, or surveys
  • Event Hosts/Organizers
  • Users purchasing event tickets
  • Users interacting with the Vendor Directory

3. Information We Collect

3.1 Information Provided by Customers

We may collect:

  • Full name
  • Mobile number
  • Email address
  • City and location information
  • Event details
  • Event date
  • Guest count
  • Booking preferences
  • Reviews and ratings
  • Messages submitted through the Platform
  • Customer support communications
  • Booking enquiries (Book for Free)
  • Token payment information
  • Ticket purchase details
  • Favorite/Saved venues (if implemented)
  • Communication preferences

3.2 Information Provided by Venue Partners

Venue Partners may provide:

  • Name of owner or authorized representative
  • Mobile number
  • Email address
  • Business information
  • Bank account details
  • GST details (if applicable)
  • Venue information
  • Venue location
  • Venue photographs
  • Menus and pricing
  • Amenities and services offered
  • Promotional content and marketing material
  • Business licenses or registrations (where applicable)
  • Identity verification documents (if you verify venue owners)
  • Settlement information
  • Booking history
  • Performance metrics (acceptance rate, cancellations, response time) if collected

3.3 Information Provided by Event Hosts

Where users create, organize, promote, or manage events through the Platform, Jashn may collect information including:

  • Full name of the Event Host or authorized representative;
  • Mobile number
  • Email address
  • Business or organization details, where applicable
  • GST, or other tax-related information, where required
  • Bank account and settlement information, where applicable
  • Event name, description, category, and schedule
  • Venue details and event location
  • Ticket pricing, availability, and seating information
  • Event images, promotional materials, banners, and related content
  • Licences, permits, approvals, or authorizations, where required by applicable law
  • Communications with Jashn and users relating to the event

Such information is used to facilitate event creation, ticket sales, customer support, regulatory compliance, fraud prevention, settlements, and other Platform operations.

3.4 Information Provided by Vendors

Where service providers choose to list or promote their services through the Platform, Jashn may collect information including:

  • Full name or business name;
  • Mobile number
  • Email address
  • Business profile and service categories
  • Business address and service locations;
  • Portfolio, photographs, promotional materials, and other content
  • Pricing or service information voluntarily provided
  • Business registration, GST where applicable
  • Bank account information for settlements, where applicable
  • Communications with Jashn regarding listings or services

Such information is used to create and manage vendor listings, facilitate customer enquiries, improve Platform services, verify business information where applicable, and comply with legal or regulatory obligations.

3.5 Location Information

The Platform may request access to device location. Location information may be used to:

  • Display nearby venues
  • Improve search results
  • Assist customers in discovering venues
  • Verify venue locations
  • Enable venue listing and mapping functionality

Location access is generally requested when the Platform is first used or when location-dependent features are accessed. Users may disable location permissions through device settings, although certain features may not function properly.

3.6 User Generated Content

Users may voluntarily submit:

  • Reviews
  • Ratings
  • Feedback
  • Photographs
  • Event images
  • Testimonials
  • Comments

Such content may be publicly displayed on the Platform.

3.7 Information Collected Automatically

When using the Platform, we may automatically collect:

  • Device information
  • Device model
  • Operating system version
  • IP address
  • Browser information
  • App version
  • Usage statistics
  • Crash reports
  • Session information
  • Referral sources
  • Diagnostic information

4. Information We Do Not Collect

Jashn does not intentionally collect or store:

  • UPI PINs
  • ATM PINs
  • Banking passwords
  • CVV numbers
  • Debit card numbers
  • Credit card numbers

Payment credentials are processed by authorized payment service providers and payment gateways.

5. Camera, Media and Storage Access

The Platform may request access to:

  • Camera
  • Photos
  • Media files
  • Device storage

Such access may be used for:

  • Uploading venue photographs
  • Uploading review photographs
  • Uploading event-related content
  • Listing venues
  • Updating venue profiles

Users control whether to grant such permissions.

6. Contacts Information

Jashn does not access, collect, upload, store, or process users' contact lists or phonebook data.

7. How We Use Information

We may use collected information to:

  • Create and manage accounts
  • Process bookings
  • Verify users • Facilitate payments
  • Communicate with Customers and Venue Partners
  • Send booking confirmations
  • Provide customer support
  • Improve Platform functionality
  • Prevent fraud and abuse
  • Conduct analytics
  • Personalize user experience
  • Comply with legal obligations
  • Enforce our policies and agreements

8. Communications

Jashn may communicate with users through:

  • SMS
  • Push notifications
  • Email
  • WhatsApp
  • Telephone calls

Communications may include:

  • OTP verification
  • Booking confirmations
  • Payment updates
  • Cancellation notices
  • Refund updates
  • Security alerts
  • Service announcements
  • Promotional campaigns
  • Event reminders
  • Ticket confirmations
  • Booking acceptance/rejection notifications
  • Promotional offers from venue partners or event organizers (subject to applicable

consent)

Users may opt out of marketing communications where applicable, but may continue receiving transactional and security-related communications.

6. Analytics and Technology Providers

Jashn uses certain technology and service providers to operate, secure, maintain, and improve the Platform. These providers may process limited information on Jashn's behalf as necessary to provide their respective services.

  • Supabase: Jashn uses Supabase for user authentication, database services,

secure storage, and backend services. Information processed may include account details, bookings, venue information, support communications, and applicable Venue Partner information and documents.

  • Firebase Cloud Messaging (FCM): Jashn uses Firebase Cloud Messaging to

deliver push notifications. This may involve processing device or push-notification tokens and notification-related information.

  • Sentry: Jashn may use Sentry for crash and technical error monitoring where Sentry

is enabled in a particular app build. Crash diagnostics may include technical information such as error logs, device type, operating system, application version, and performance information. Jashn configures Sentry not to attach default personally identifiable information.

  • Razorpay and RazorpayX: Jashn uses Razorpay for payment processing and

RazorpayX for applicable payouts to Venue Partners or other eligible recipients. Information required to process payments or payouts may be shared with these providers, including applicable transaction details, customer contact information, and bank account or IFSC details where required for payouts.

  • Resend: Jashn may use Resend to deliver email-based OTPs and other

transactional emails. Relevant email addresses and OTP-related information may be processed for this purpose.

  • Fast2SMS: Jashn may use Fast2SMS to deliver phone-based OTPs and

authentication messages. Relevant mobile numbers and OTP-related information may be processed for this purpose.

  • Google Sign-In and Sign in with Apple: Where users choose social sign-in, Jashn

may receive and process authentication information and, where provided by the respective provider and permitted by the user's settings, information such as name, email address, and profile information.

  • Google Maps and OpenStreetMap/Nominatim: Jashn uses mapping and

geocoding services to support location-based venue discovery, maps, and address or city identification. Location coordinates or location-related queries may be transmitted to these services when required to provide the relevant functionality.

  • India Post API: Jashn may use the India Post pincode service to retrieve locality or

address information from a pincode provided during relevant onboarding processes. Jashn does not currently use third-party advertising, marketing attribution, Firebase Analytics, Google Analytics, Firebase Crashlytics, Mixpanel, AppsFlyer, Adjust, or similar third-party analytics or advertising SDKs. Jashn may maintain limited first-party operational logs, such as account activity dates, OTP delivery records, and API usage records, for security, authentication, operational, troubleshooting, and service-management purposes. Where third-party providers process information on Jashn's behalf, such processing is subject to their applicable terms, privacy practices, and security measures, as well as Jashn's contractual and legal requirements.

10. Sharing of Information

We may share information with: Venue Partners To facilitate bookings and event management. Payment Service Providers To process payments, refunds, settlements, and financial transactions. Technology Service Providers To support hosting, analytics, communication, customer support, security, and Platform functionality. Legal Authorities Where required by law, regulation, court order, government request, or legal process. Corporate Transactions In connection with mergers, acquisitions, restructuring, financing, or sale of assets. Event organizers (for ticketed events) Customers and Venue Partners (only the information necessary to facilitate bookings) Vendors where a user requests to connect with them through the Platform

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect information from:

  • Unauthorized access
  • Disclosure
  • Misuse
  • Alteration
  • Destruction

However, no method of transmission or storage can be guaranteed to be completely secure. Users are responsible for maintaining the security of their accounts and devices.

12. Data Retention

Users may request deletion of their Jashn account and personal information by contacting Jashn through the contact details provided in this Privacy Policy. Upon receiving a valid deletion request, Jashn will take reasonable steps to delete or anonymize personal information that is no longer required for the purposes for which it was collected or processed. Deletion of an account does not necessarily require immediate deletion of all information. Jashn may retain certain information where necessary or permitted under applicable law, including for:

  • Legal or regulatory compliance
  • Tax, accounting, and financial record-keeping
  • Transaction and booking records
  • Fraud prevention and security
  • Dispute resolution
  • Establishment, exercise, or defence of legal claims
  • Enforcement of agreements and Platform policies; or
  • Compliance with lawful requests from authorities.

Where information is retained for any of these purposes, Jashn will limit its use to the purpose for which it is retained and will delete or anonymize it when it is no longer required or permitted to be retained under applicable law. Information stored in backup or disaster-recovery systems may remain for a limited period in accordance with Jashn's backup and security procedures and will be deleted or overwritten in the ordinary course. Deleted accounts may not be restored after deletion

13. Personal Data Breach

Jashn maintains reasonable security safeguards and procedures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. In the event of a personal data breach, Jashn will take reasonable and appropriate steps to:

  • Identify, assess, and contain the breach
  • Mitigate its potential impact
  • Take corrective and remedial measures
  • Notify the relevant authorities and affected Data Principals where required under applicable law; and
  • Maintain appropriate records and take reasonable measures to prevent similar incidents from recurring.

Where notification is required, Jashn will provide such information as may be required under applicable law, subject to security, legal, and regulatory considerations. Jashn may also engage relevant technology, security, payment, hosting, or other service providers to investigate, contain, and respond to a personal data breach

14. Account Deletion

Users may request account deletion through:

Deletion requests may require identity verification. Certain information may continue to be retained where required by law or legitimate business purposes.

15. Children's Privacy

The Platform is intended only for individuals who are eighteen (18) years of age or older. Jashn does not knowingly collect personal information from children. If we become aware that information relating to a child has been collected, appropriate steps may be taken to delete such information.

15(A). International Data Transfers

Information may be processed, stored, or transferred through trusted cloud infrastructure and service providers located in India or other jurisdictions. By using the Platform, users consent to such processing and transfers as permitted by applicable law.

16. User Rights

Subject to applicable law, users may:

  • Access their information
  • Correct inaccurate information
  • Update account details
  • Request deletion of personal information
  • Withdraw consent where applicable
  • Opt out of promotional communications

Requests may be submitted through the contact details provided below.

17. Third-party Links and Services

The Platform may contain links to third-party websites, applications, payment gateways, social media platforms, or other online services. This Privacy Policy does not apply to such third-party services. Jashn does not control and is not responsible for the privacy practices, content, or security of any third-party website or service. Users are encouraged to review the privacy policies of such third parties before providing any Personal Information.

18. Users Outside India

If you access or use the Platform from outside India, you acknowledge and agree that your Personal Information may be transferred to, stored, and processed in India or other jurisdictions where Jashn or its service providers operate. By using the Platform, you expressly consent to such transfer, storage, and processing in accordance with this Privacy Policy and applicable laws.

16. Withdrawal of Consent

You may withdraw your consent for the collection or processing of your Personal Information at any time by contacting us using the details provided in this Privacy Policy. However, if such information is necessary for providing bookings, ticketing services, vendor connections, customer support, payment processing, or compliance with applicable legal obligations, withdrawal of consent may limit or prevent our ability to provide certain services through the Platform.

20. Retention of Personal Information

Jashn retains Personal Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal, regulatory, tax, accounting, or contractual obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. When Personal Information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

21. Business Transfers

In the event of a merger, acquisition, investment, restructuring, reorganization, sale of assets, or transfer of all or part of Jashn's business, users' Personal Information may be transferred to the relevant successor entity or acquiring party, subject to applicable laws and appropriate safeguards.

22. Aggregated and Anonymized Information

Jashn may aggregate or anonymize Personal Information so that it can no longer be used to identify any individual. Such aggregated or anonymized information may be used for analytics, research, business intelligence, product development, service improvements, marketing insights, and other lawful business purposes.

23. Marketing Communications

Users may opt out of receiving promotional emails, SMS, push notifications, or other marketing communications by following the unsubscribe instructions provided in such communications or by updating their account preferences, where available. However, Jashn may continue to send transactional communications relating to bookings, payments, tickets, account security, customer support, legal notices, or other essential service-related updates.

24. Changes to This Policy

Jashn may update this Privacy Policy from time to time. Updated versions may be posted on the Platform. Continued use of the Platform following changes constitutes acceptance of the revised Policy.

16. Grievance and Privacy Contact

  • For privacy concerns, complaints, requests, or data-related inquiries: Privacy & Legal Contact
  • Company: Jashn Hall Private Limited Mathura, Uttar Pradesh, India Jashn aims to acknowledge and address privacy-related concerns within a reasonable timeframe.

20. Consent

By registering, accessing, browsing, booking, booking event tickets, hosting events, listing venues, listing services, making payments, submitting enquiries. listing venues, making payments, submitting information, or otherwise using the Platform, you consent to the collection, processing, storage, sharing, and use of information as described in this Privacy Policy.

Version: 1.0 Document Owner: Jashn Hall Private Limited Applicable To: Jashn Mobile Application, BookMyJashn Website, Venue Partners, Customers, and related services.