Policies

Customer Terms — Venue Booking

Customer Terms & Conditions — Venue Booking

Effective Date: 08.08.2026 Version: 2.0

These Customer Terms & Conditions ("Terms", "Agreement", or "Customer Terms") govern your access to and use of the Jashn mobile application, BookMyJashn website, and related services (collectively, the "Platform") operated by Jashn Hall Private Limited ("Jashn", "Company", "we", "our", or "us"). These Terms specifically apply to Customers who search for, reserve, or book venues through the Platform. By creating an account, accessing, browsing, submitting a booking request, making a payment, clicking "I Agree", or otherwise using the venue-booking services of the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the venue-booking services of the Platform.

1. About Jashn

Jashn Hall Private Limited operates a technology-enabled marketplace that connects Customers with independent Venue Partners for venue discovery and booking. The Platform may display venues including:

  • Banquet halls
  • Marriage halls
  • Wedding venues
  • Resorts
  • Farmhouses
  • Conference venues
  • Party venues
  • Event spaces; and
  • Other venues made available by Venue Partners

Jashn is an intermediary technology platform.

Jashn does not own, manage, operate, lease, control, supervise, or directly provide the venues listed on the Platform unless expressly stated otherwise. The contractual relationship concerning the use or booking of a venue exists primarily between the Customer and the respective Venue Partner. Jashn facilitates the booking process and related communication and payment functions but is not the owner or operator of the venue.

2. Eligibility

To use the venue-booking services of the Platform, you must:

  • Be at least eighteen (18) years old
  • Be legally capable of entering into a binding contract under applicable law
  • Provide accurate, complete, and current information. If you are making a booking on behalf of another person, organization, or group, you represent that you have the authority to do so.

Jashn reserves the right to deny access, suspend accounts, or terminate accounts where false, misleading, incomplete, fraudulent, or unlawful information is provided

3. User Account

3.1 Registration

Customers may register using methods made available by Jashn, including:

  • Mobile number
  • Email address
  • OTP verification
  • Google login
  • Apple login; or
  • Other approved authentication methods

3.2 Account Security

Customers are responsible for:

  • Maintaining the confidentiality of account credentials
  • Protecting login information; and
  • Activities conducted through their account

Any suspected unauthorized access should be reported to: support@bookmyjashn.com

3.3 Multiple Accounts

Customers shall not create or operate multiple accounts for fraudulent, deceptive, abusive, or policy-evasion purposes.

4. Venue Discovery and Information

The Platform may display information provided by Venue Partners, including:

  • Venue photographs
  • Venue descriptions
  • Pricing
  • Capacity
  • Amenities
  • Parking
  • Catering information
  • Decoration options
  • Photography services
  • DJ services
  • Accommodation
  • Availability
  • Venue rules; and
  • Other venue-specific information

Venue Partners are primarily responsible for the accuracy and completeness of their listings. Jashn makes reasonable efforts to maintain accurate Platform information but does not independently verify every aspect of every listing. Customers are encouraged to review important venue information and clarify material requirements with the Venue Partner before making a booking.

5. Venue Availability

Venue availability displayed on the Platform may change at any time due to:

  • Existing or offline bookings
  • Changes made by Venue Partners
  • Scheduling conflicts
  • Venue restrictions
  • Technical delays; or
  • Other circumstances affecting availability

Submitting a booking request does not by itself guarantee that the venue is available or that the booking has been accepted. A venue booking becomes confirmed only after the applicable booking requirements have been completed and the Venue Partner has accepted the booking through the Platform. Jashn shall not be responsible for availability changes caused by Venue Partners or circumstances outside Jashn's reasonable control.

6. Booking Request

A Customer may submit a booking request for an available venue through the Platform. The Customer shall provide accurate information including, where applicable:

  • Event date
  • Event type
  • Expected number of guests
  • Preferred time
  • Contact information; and
  • Other information reasonably required for the booking

A booking request is not a confirmed booking until the Venue Partner accepts the booking in accordance with these Terms.

7. Token Booking

Customers may choose the applicable Token Booking option where made available for the selected venue.

Under the current Jashn booking structure:

  • Up to ₹25,000 booking value: ₹2,000 token amount
  • Above ₹25,000 booking value: applicable token amount as displayed by Jashn at

the time of booking. The applicable token amount shall be clearly displayed to the Customer before payment. The token amount forms part of the total booking amount and is not an additional fee charged over and above the venue booking price. Payment of a token does not by itself guarantee final booking confirmation. The booking remains subject to acceptance by the Venue Partner in accordance with these Terms.

8. Venue Partner Acceptance Period

After a Customer makes a token payment for a venue booking, the Venue Partner shall have up to three (3) calendar days (72 hours) from the date and time the request is submitted, or before the scheduled event date, whichever occurs earlier to accept or decline the booking, unless a different period is expressly displayed for the particular booking. During this period, the booking request may temporarily block or hold the selected date, subject to the applicable Platform process. If the Venue Partner accepts: The booking shall become confirmed, subject to completion of any additional requirements communicated to the Customer. If the Venue Partner declines: The booking shall be cancelled and the applicable refund shall be initiated in accordance with the Jashn Refund & Cancellation Policy. If the Venue Partner does not respond within the applicable period: The booking shall be automatically cancelled and the applicable refund shall be initiated in accordance with the Jashn Refund & Cancellation Policy. The Customer shall not be required to repeatedly contact the Venue Partner to obtain acceptance.

  1. VENUE PARTNER CANCELLATION BEFORE CONFIRMATION A Venue Partner may decline or cancel a booking request during the applicable acceptance period. Where the Customer has already paid a token amount and the Venue Partner cancels or declines the booking, the applicable refund of the amount paid by the Customer shall be initiated in accordance with the Jashn Refund & Cancellation Policy. Jashn may take appropriate action against Venue Partners who repeatedly decline or cancel booking requests in a manner that adversely affects Customers.

10. Reservation Without Payment-book Free

Where the Book Free option is available, Customers may reserve or express interest in a venue without making a payment. A Book Free reservation:

  • Is non-binding until accepted and confirmed in accordance with the applicable

booking process;

  • Does not constitute a paid booking
  • Does not guarantee permanent availability of the venue
  • May be subject to Venue Partner acceptance
  • May be cancelled if another confirmed booking is accepted for the same date or

time; and

  • May expire according to the period communicated on the Platform

Jashn shall not be liable if the requested date or venue becomes unavailable before a Customer completes a confirmed booking.

11. Additional Payment to Venue Partner

The token amount is part of the total venue booking amount. After confirmation, the Customer may be required to make additional payment(s) to the Venue Partner in accordance with the booking terms communicated by the Venue Partner.

The Customer is responsible for making such additional payment within the applicable period. Failure to make a required payment may result in cancellation of the booking in accordance with the applicable booking terms and Refund & Cancellation Policy. Customers should obtain confirmation or acknowledgement of any additional payment made directly to a Venue Partner.

12. Booking Confirmation

A booking shall be considered confirmed when the applicable booking requirements have been completed and the Venue Partner has accepted the booking through the Platform. Jashn may provide a booking confirmation through:

  • The Jashn application
  • Email
  • SMS
  • WhatsApp
  • Push notification; or
  • Other electronic communication

Customers should retain their booking confirmation and transaction records.

13. Booking Modifications

A Customer may request modification of a confirmed booking, including changes to:

  • Date
  • Guest count
  • Package
  • Facilities
  • Services; or
  • Other booking details

Any modification is subject to: 1. Venue availability; 2. Venue Partner approval;

  1. Applicable pricing; 4. Applicable venue policies; and 5. Any applicable charges or payment adjustments. A modification is not effective until accepted through the applicable Jashn process or otherwise confirmed by the Venue Partner where permitted. Where a modification results in an additional amount payable, the Customer shall be responsible for such amount. Where a modification results in an eligible refund, the refund shall be handled in accordance with the Jashn Refund & Cancellation Policy.

14. Cancellation and Refunds

All Customer cancellations, Venue Partner cancellations, automatic cancellations, eligible refunds, and related consequences shall be governed by the Jashn Refund & Cancellation Policy and any venue-specific conditions disclosed before booking. The Refund & Cancellation Policy forms an integral part of these Terms. Customers are advised to review the applicable cancellation and refund terms before making a booking.

15. Customer Cancellation

Customers may request cancellation of a venue booking through the applicable Platform process. The amount, if any, refundable to the Customer shall depend on the applicable Refund & Cancellation Policy, booking terms, and venue-specific conditions disclosed before or at the time of booking. Any cancellation request shall be subject to the applicable cancellation procedure and timelines.

  1. VENUE PARTNER CANCELLATION AFTER CONFIRMATION If a Venue Partner cancels a confirmed booking, Jashn may assist the Customer in accordance with the Refund & Cancellation Policy. Where applicable, the Customer shall be entitled to the refund provided under that policy. Jashn may take appropriate action against the Venue Partner, including:
  • Recovery of amounts where applicable
  • Withholding or adjusting settlements
  • Restricting listings
  • Suspending the Venue Partner account; or
  • Terminating the Venue Partner account

Jashn shall not be responsible for arranging an alternative venue unless expressly agreed otherwise.

17. No-show and Failure to Complete Payment

If a Customer fails to appear at the venue on the confirmed date and time, the consequences shall be governed by the applicable booking terms and Refund & Cancellation Policy. If the Customer fails to make a required additional payment within the applicable period, the Venue Partner may request cancellation of the booking in accordance with the applicable booking terms. The Venue Partner shall not impose charges that were not disclosed to the Customer or that are inconsistent with applicable Platform policies or applicable law.

18. Pricing

All prices displayed on the Platform are generally in Indian Rupees (INR). Venue pricing may be determined by Venue Partners and may vary based on:

  • Date
  • Day of the week
  • Season
  • Demand
  • Guest count
  • Venue area
  • Packages
  • Catering
  • Decoration
  • Photography
  • DJ services
  • Accommodation; and
  • Other venue-specific factors

The applicable booking price and token amount displayed to the Customer at the time of booking shall govern the transaction, subject to correction of manifest errors and applicable law. Customers should verify material pricing or package inclusions before completing a booking.

19. Venue-specific Rules and Conditions

Venue Partners may impose reasonable venue-specific requirements, including:

  • Mandatory catering
  • Exclusive decorators
  • Exclusive DJs
  • Guest limits
  • Security deposits
  • Parking restrictions
  • Timing restrictions
  • Noise restrictions
  • Accommodation policies
  • Alcohol restrictions
  • Decoration restrictions; and
  • Other operational requirements

Such requirements may be disclosed to the Customer through the Platform or otherwise communicated before or during the booking process where reasonably practicable. Customers are responsible for complying with applicable venue rules after booking.

20. Customer Responsibilities

Customers agree to:

  • Provide accurate booking information
  • Use the Platform lawfully
  • Make required payments within applicable timelines
  • Comply with venue rules
  • Treat Venue Partners and venue staff respectfully
  • Avoid fraudulent bookings
  • Avoid misuse of the Platform
  • Avoid damaging venue property
  • Comply with applicable laws; and
  • Ensure that their guests comply with applicable venue rules

Customers remain responsible for the conduct of guests attending their event to the extent permitted by applicable law.

21. Platform Circumvention

Customers shall not intentionally bypass the Platform for the purpose of avoiding applicable Platform fees, charges, booking procedures, dispute mechanisms, or other contractual obligations. Jashn may suspend or terminate accounts where it reasonably determines that a Customer is using the Platform to facilitate fraudulent or abusive off-platform transactions. Nothing in this section prevents legitimate communication between a Customer and Venue Partner that is reasonably necessary to arrange or fulfil a confirmed booking.

22. Payments and Payment Processing

Payments made through the Platform may be processed through authorized third-party payment gateways and service providers. Customers authorize Jashn and its authorized payment partners to process payments and eligible refunds necessary for operating the Platform.

Jashn may temporarily retain or process funds for purposes including:

  • Booking confirmation
  • Refund processing
  • Fraud prevention
  • Dispute resolution
  • Payment verification; and
  • Settlement processing

Jashn does not store sensitive payment credentials such as:

  • Credit card numbers
  • Debit card numbers
  • CVV numbers
  • UPI PINs; or
  • Banking passwords

Payment processing remains subject to the terms and security practices of the relevant payment service provider.

23. Chargebacks and Payment Reversals

If a Customer initiates a chargeback, payment reversal, or payment dispute relating to a transaction, Jashn may investigate the transaction and provide relevant information to the payment service provider or financial institution. Customers agree to cooperate reasonably in resolving legitimate payment disputes. Customers should not initiate a chargeback for the purpose of obtaining an unauthorized refund or avoiding legitimate payment obligations. Fraudulent or abusive chargeback activity may result in suspension or termination of the Customer account, subject to applicable law.

24. Reviews and User Content

Customers may submit:

  • Reviews
  • Ratings
  • Comments
  • Photographs
  • Videos; and
  • Feedback

Customers represent that they have the necessary rights to submit such content. By submitting content to Jashn, Customers grant Jashn a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, modify, and promote such content in connection with the Platform and Jashn's business, subject to applicable law. Customers shall not submit content that is:

  • False
  • Fraudulent
  • Defamatory
  • Abusive
  • Illegal
  • Misleading
  • Infringing; or
  • Otherwise prohibited by Platform policies

Jashn may moderate, remove, restrict, or investigate user-generated content.

25. Intellectual Property

All Platform content, including:

  • Trademarks
  • Logos
  • Software
  • Source code
  • Graphics
  • Designs
  • Text
  • Databases; and
  • Other proprietary content

is owned by or licensed to Jashn Hall Private Limited or its respective licensors.

Customers may not reproduce, distribute, reverse engineer, modify, copy, or commercially exploit Jashn's proprietary content without prior written permission.

26. Prohibited Activities

Customers shall not:

  • Reverse engineer the Platform
  • Use bots, crawlers, scrapers, or unauthorized automated tools
  • Interfere with Platform security
  • Upload malicious software
  • Commit fraud
  • Impersonate another person
  • Violate intellectual property rights
  • Conduct spam or phishing
  • Create fraudulent bookings
  • Manipulate reviews
  • Misuse promotional offers; or
  • Use the Platform for unlawful purposes

27. Privacy and Customer Data

Jashn collects and processes personal information in accordance with its Privacy Policy. Customers should review the Privacy Policy to understand how their personal information is collected, used, stored, shared, and protected. Jashn may process booking, payment, communication, and account information as reasonably necessary to provide the Platform services.

28. Marketplace Disclaimer

Jashn acts as an intermediary technology platform. Jashn is not:

  • The venue owner
  • Venue operator
  • Caterer
  • Decorator
  • Photographer
  • DJ
  • Event planner; or
  • Accommodation provider,

unless expressly stated otherwise. Services relating to a venue are provided by the respective Venue Partner or other independent service provider. Jashn does not guarantee:

  • Venue quality
  • Food quality
  • Decoration quality
  • Photography quality
  • DJ performance
  • Staff conduct
  • Venue suitability; or
  • Service delivery

Disputes concerning the actual venue or services should primarily be addressed between the Customer and the Venue Partner, with Jashn providing reasonable assistance where appropriate.

29. Force Majeure

Jashn, Customers, and Venue Partners shall not be liable for delays, disruptions, cancellations, or failures caused by events beyond their reasonable control, including:

  • Floods
  • Earthquakes
  • Fires
  • Storms
  • Pandemics
  • Epidemics
  • Government restrictions
  • Curfews
  • Riots
  • Terrorism
  • War
  • Civil unrest
  • Utility failures
  • Internet or telecommunications outages
  • Transportation disruptions; and
  • Other comparable Force Majeure Events

Refunds, credits, rescheduling, or other arrangements arising from such circumstances shall be handled in accordance with applicable law, venue policies, and the Jashn Refund & Cancellation Policy.

30. Disclaimers

The Platform is provided on an "as is" and "as available" basis to the extent permitted by applicable law. Jashn does not guarantee:

  • Continuous Platform availability
  • Error-free operation
  • Accuracy of all third-party information
  • Venue availability at all times
  • Venue quality
  • Venue suitability
  • Service quality; or
  • That every booking request will be accepted

Customers are encouraged to independently verify material information before making important event-related decisions.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Jashn shall not be liable for losses arising primarily from:

  • Venue cancellations
  • Venue service deficiencies
  • Food quality issues
  • Decoration quality issues
  • Photography or DJ service issues
  • Venue staff conduct
  • Misrepresentations by Venue Partners
  • Customer or guest conduct
  • Loss of profits
  • Loss of business opportunities
  • Emotional distress
  • Reputational damage; or
  • Indirect, incidental, special, punitive, or consequential damages

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law. To the extent permitted by applicable law, Jashn's aggregate liability arising directly from a specific booking shall not exceed the amount actually paid by the Customer to Jashn through the Platform in connection with that booking.

32. Indemnity

To the extent permitted by applicable law, Customers agree to indemnify and hold harmless Jashn Hall Private Limited, its directors, officers, employees, affiliates, agents, and representatives from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising from:

  • Breach of these Terms
  • Violation of applicable law
  • Fraudulent activity
  • Misuse of the Platform
  • Damage caused to venue property
  • Customer or guest misconduct; or
  • Content submitted by the Customer that violates third-party rights

33. Records and Communications

Customers consent to receiving service-related communications through:

  • SMS
  • WhatsApp
  • Email
  • Push notifications; and
  • Telephone calls

for purposes including:

  • Booking confirmation
  • Booking updates
  • Payment notifications
  • Refund notifications
  • Customer support
  • Security alerts
  • Account management
  • Legal notices; and
  • Other Platform-related communications

Jashn may retain records of bookings, payments, communications, reviews, support requests, and Platform activity for legitimate business, legal, compliance, security, and dispute-resolution purposes, subject to applicable law and the Privacy Policy.

34. Suspension and Termination

Jashn may suspend, restrict, remove, or terminate a Customer account where reasonably necessary due to:

  • Fraud
  • Policy violations
  • Platform misuse
  • Abuse of Venue Partners or other users
  • Suspicious payment activity
  • Circumvention of Platform policies
  • Harm to users or the Platform; or
  • Violation of applicable law

Where reasonably practicable, Jashn may provide appropriate notice. Termination shall not affect obligations or rights that arose before termination.

35. Changes to These Terms

Jashn may modify, update, replace, or revise these Terms from time to time to reflect changes in the Platform, business model, applicable law, or operational requirements. Material changes may be communicated through the Platform, email, SMS, or other appropriate means. The updated Terms shall become effective on the stated effective date. Continued use of the Platform after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

36. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, courts located in Mathura, Uttar Pradesh, India shall have jurisdiction over disputes arising in connection with these Terms. Customers are encouraged to first contact Jashn for an opportunity to resolve disputes informally.

37. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.

38. Entire Agreement

These Terms, together with the Jashn:

  • Privacy Policy
  • Legal Notices & Disclaimers
  • Refund & Cancellation Policy; and
  • Any applicable venue-specific terms disclosed before booking,

constitute the terms governing the Customer's use of Jashn's venue-booking services.

In case of conflict, the applicable booking-specific terms and Refund & Cancellation Policy shall govern the relevant cancellation or refund matter, to the extent applicable.

39. Contact Information

  • Customer Support: support@bookmyjashn.com
  • Legal Notices & Consumer Complaints: legal@bookmyjashn.com
  • Registered Office: Mathura, Uttar Pradesh, India Jashn aims to respond to customer complaints and legal communications within a reasonable period, subject to the nature and complexity of the matter.

Version: 2.0 Effective Date: 08.08.2026 Document Owner: Jashn Hall Private Limited Applicable To: Customers using Jashn's venue discovery and venue-booking services