Customer Terms & Conditions — Event & Ticket Booking

Effective Date: 08.08.2026 Version: 1.0

These Customer Terms & Conditions ("Terms", "Agreement", or "Customer Terms") govern your access to and use of the Jashn mobile application, BookMyJashn website, and related services (collectively, the "Platform") operated by Jashn Hall Private Limited ("Jashn", "Company", "we", "our", or "us"). These Terms specifically apply to Customers who discover, reserve, purchase, or otherwise access Events and Tickets made available through the Platform. By creating an account, accessing, browsing, purchasing a Ticket, making a payment, clicking "I Agree", or otherwise using the Event and Ticket services of the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Event and Ticket booking services of the Platform.

1. About Jashn

Jashn Hall Private Limited operates a technology-enabled marketplace that enables Customers to discover and purchase Tickets for Events organized or hosted by independent Event Hosts. Events may include:

• Parties
• Shows
• Concerts
• Entertainment events
• Cultural events
• Social gatherings
• Workshops
• Exhibitions
• Business events
• Community events; and
• Other Events made available through the Platform

Jashn primarily acts as an intermediary technology platform facilitating discovery, Ticket sales, payment processing, communication, and related services. Unless expressly stated otherwise, Jashn does not organize, own, manage, produce, control, or operate the Event. The Event is organized and conducted by the respective Event Host. The contractual relationship concerning attendance and participation in the Event exists primarily between the Customer and the Event Host, subject to these Terms and applicable Platform policies.

2. Eligibility

To purchase or use Tickets through the Platform, you must:

• Be at least eighteen (18) years old, unless the particular Event expressly permits attendance by minors
• Be legally capable of entering into a binding contract under applicable law
• Provide accurate, complete, and current information. Certain Events may have additional age restrictions, identification requirements, or eligibility conditions. Customers are responsible for reviewing Event-specific requirements before purchasing a Ticket. If you purchase a Ticket on behalf of another person, you represent that you have the authority to provide the relevant information and accept these Terms on their behalf where applicable

3. User Account

3.1 Registration

Customers may register using authentication methods made available by Jashn, including:

• Mobile number
• Email address
• OTP verification
• Google login
• Apple login; or

• Other approved authentication methods

3.2 Account Security

Customers are responsible for:

• Maintaining the confidentiality of account credentials
• Protecting login information; and
• Activities conducted through their account

Any suspected unauthorized access should be reported to: support@bookmyjashn.com

3.3 Multiple Accounts

Customers shall not create or operate multiple accounts for fraudulent, deceptive, abusive, or policy-evasion purposes.

4. Event Information

The Platform may display Event information provided by Event Hosts, including:

• Event name
• Event description
• Event date
• Event time
• Event venue
• Event photographs
• Ticket categories
• Ticket prices
• Event capacity
• Event rules
• Age restrictions
• Entry requirements
• Organizer information
• Performer information
• Facilities
• Promotional content; and
• Other Event-specific information

Event Hosts are primarily responsible for the accuracy and completeness of the information provided for their Events. Jashn may make reasonable efforts to maintain accurate information but does not independently verify every aspect of every Event. Customers should carefully review Event information and Event-specific conditions before purchasing a Ticket.

5. Event Availability and Ticket Availability

Ticket availability may change at any time. Tickets may become unavailable due to:

• Sales by other Customers
• Event capacity limits
• Ticket category limits
• Promotional allocations
• Changes made by Event Hosts; or
• Other operational circumstances

Displaying an Event or Ticket category on the Platform does not guarantee that Tickets will remain available until the Customer completes the purchase. A Ticket is considered purchased only after successful payment and issuance or confirmation of the Ticket through the Platform.

6. Ticket Purchase

Customers may purchase Tickets for Events through the Platform where Ticket sales are enabled. Before completing a purchase, the Customer may be shown:

• Event details
• Ticket category
• Number of Tickets
• Ticket price
• Applicable taxes
• Applicable Platform or transaction charges, where applicable

• Total payable amount; and
• Applicable terms or restrictions

The Customer should review these details carefully before confirming the purchase. Once the purchase is successfully completed, Jashn may issue a digital Ticket, booking confirmation, QR code, barcode, or other electronic proof of purchase.

7. Ticket Confirmation

A Ticket shall generally be considered confirmed after: 1. The Customer has successfully completed the applicable payment; and 2. Jashn has successfully generated or confirmed the Ticket. A payment attempt that is unsuccessful, reversed, pending, or incomplete does not constitute a confirmed Ticket purchase. Customers should retain their Ticket confirmation and any QR code, barcode, booking ID, or other entry credential issued by Jashn.

8. Ticket Pricing

Ticket prices are determined by the Event Host and may vary based on:

• Ticket category
• Early-bird offers
• Promotional offers
• Event demand
• Seating or access category
• Date or sales phase; and
• Other Event-specific factors

The applicable Ticket price displayed at the time of purchase shall generally apply to that transaction, subject to correction of manifest errors and applicable law. Prices may increase or decrease for future Ticket sales. A Customer who purchases a Ticket earlier shall not ordinarily be entitled to a refund of the difference if the Ticket price is subsequently reduced.

9. Ticket Limits

An Event Host or Jashn may impose limits on the number of Tickets that a Customer may purchase. Customers shall not attempt to circumvent Ticket limits through:

• Multiple accounts
• Multiple payment methods
• Automated systems
• False identities; or
• Other methods intended to bypass purchase restrictions

Jashn may cancel or restrict purchases that reasonably appear to violate Ticket limits or applicable Platform policies, subject to applicable law and the Refund & Cancellation Policy.

10. Ticket Delivery and Access

Tickets may be delivered through:

• The Jashn application
• Email
• SMS
• WhatsApp
• QR code
• Barcode
• Booking ID; or
• Other electronic methods

Customers are responsible for ensuring that they have access to the Ticket or entry credential at the time of the Event. The Event Host may require the Customer to present:

• A valid Ticket
• QR code or barcode
• Booking confirmation
• Government-issued identification; or
• Other identification or entry credentials specified for the Event

Entry shall remain subject to the Event's applicable rules and requirements.

11. Event Entry

Possession of a Ticket does not guarantee entry where the Customer:

• Fails to satisfy age restrictions
• Fails to provide required identification
• Presents an invalid, altered, duplicated, cancelled, or previously used Ticket
• Violates Event rules
• Is under the influence of prohibited substances where applicable
• Engages in threatening, abusive, or unlawful conduct; or
• Otherwise fails to satisfy reasonable Event entry requirements disclosed to

Customers. Where entry is denied due to the Customer's conduct or failure to satisfy disclosed entry requirements, the Customer may not be entitled to a refund, subject to applicable law and the Refund & Cancellation Policy.

12. Ticket Transfer

Tickets shall not be transferred, resold, or assigned unless the Event Host or Jashn expressly permits such transfer. Where Ticket transfer is permitted, the Customer must use the official transfer mechanism provided by Jashn or the Event Host. Jashn shall not be responsible for Tickets purchased through unauthorized third parties or unofficial channels.

13. Ticket Resale and Commercial Use

Customers shall not:

• Resell Tickets for unlawful or prohibited profit
• Use automated systems to purchase Tickets
• Create fraudulent Ticket listings
• Misrepresent Tickets
• Duplicate Tickets; or

• Commercially exploit Tickets without authorization

Jashn may cancel or restrict Tickets associated with fraudulent or prohibited resale activity, subject to applicable law and the Refund & Cancellation Policy.

14. Event Changes

The Event Host may, subject to applicable law and the applicable Event terms, modify:

• Event timing
• Event venue
• Event programme
• Performers
• Speakers
• Schedule
• Facilities
• Seating arrangements; or
• Other Event details

Where Jashn receives information regarding a material Event change, Jashn may communicate the change to affected Customers through available communication channels. Customers should review communications from Jashn and the Event Host before attending the Event. Refund or cancellation rights arising from a material Event change shall be governed by the Jashn Refund & Cancellation Policy, applicable Event-specific terms, and applicable law.

15. Event Postponement or Rescheduling

An Event may be postponed or rescheduled by the Event Host due to circumstances including:

• Operational requirements
• Venue availability
• Government restrictions
• Safety considerations
• Force majeure events; or

• Other circumstances affecting the Event

Where an Event is rescheduled, Jashn may communicate the revised Event details and any applicable Customer options. Any refund or cancellation rights arising from postponement or rescheduling shall be governed by the Jashn Refund & Cancellation Policy and applicable law.

16. Event Cancellation by Event Host

If an Event Host cancels an Event after Tickets have been sold, Jashn may suspend further Ticket sales and communicate the cancellation to affected Customers. Refunds shall be processed in accordance with the Jashn Refund & Cancellation Policy, applicable Event terms, and applicable law. Where the Event Host is responsible for the cancellation, Jashn may take appropriate action under its agreement with the Event Host, including withholding or adjusting settlements where applicable. Jashn may also take measures to protect affected Customers and facilitate applicable refunds. Jashn does not guarantee replacement Events, alternative venues, travel arrangements, accommodation, or compensation for indirect losses arising from Event cancellation unless expressly stated otherwise.

17. Customer Cancellation

Customers may request cancellation of a Ticket only where cancellation is permitted under the applicable Event terms or the Jashn Refund & Cancellation Policy. Tickets may be non-refundable in certain circumstances. Customers should review the applicable cancellation and refund conditions before completing a Ticket purchase.

18. No-show

If a Customer does not attend an Event despite holding a valid Ticket, the Ticket may be treated as used or expired. Unless otherwise stated in the applicable Refund & Cancellation Policy or Event-specific terms, failure to attend an Event shall not create an automatic right to a refund.

19. Refunds

All refunds relating to:

• Event cancellation
• Event postponement
• Event rescheduling
• Eligible Customer cancellations
• Duplicate transactions
• Failed transactions
• Entry-related circumstances; or
• Other qualifying situations

shall be handled in accordance with the Jashn Refund & Cancellation Policy, applicable Event-specific terms, and applicable law. The Refund & Cancellation Policy forms an integral part of these Terms. Where a refund is approved, the refund may be processed through the original payment method or another permitted method. Processing times may depend on the payment gateway, banking institution, card issuer, UPI provider, or other payment service provider.

20. Event Host Responsibility

The Event Host is primarily responsible for:

• Organizing and conducting the Event
• Event venue arrangements
• Event safety
• Event permissions and licences

• Event programme
• Performer arrangements
• Entry management
• Compliance with applicable laws
• Accuracy of Event information
• Customer experience at the Event; and
• Delivery of the Event as advertised, subject to permitted changes

Jashn facilitates the technology and Ticket transaction but does not operate or control the Event unless expressly stated otherwise.

21. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Purchase Tickets only through authorized channels
• Keep Tickets and entry credentials secure
• Follow Event rules
• Follow reasonable instructions from Event staff
• Carry required identification
• Arrive within the stated entry period
• Respect other attendees
• Avoid unlawful or disruptive conduct
• Avoid damaging Event property; and
• Comply with applicable laws

Customers are responsible for the conduct of persons accompanying them to the extent permitted by applicable law.

22. Prohibited Conduct at Events

Customers shall not engage in conduct prohibited by applicable law or Event rules, including:

• Violence or threats
• Harassment
• Abuse

• Theft
• Property damage
• Unauthorized recording where prohibited
• Unauthorized commercial activity
• Carrying prohibited items
• Fraudulent Ticket use
• Ticket duplication; or
• Other unlawful or disruptive conduct

The Event Host may refuse entry or remove a Customer from an Event where reasonably necessary to maintain safety, security, or compliance with applicable law. Any refund consequences shall be subject to the applicable Refund & Cancellation Policy and applicable law.

23. Payments and Payment Processing

Payments made through the Platform may be processed through authorized third-party payment gateways and service providers. Customers authorize Jashn and its authorized payment partners to process payments and eligible refunds necessary for operating the Platform. Jashn does not store sensitive payment credentials such as:

• Credit card numbers
• Debit card numbers
• CVV numbers
• UPI PINs; or
• Banking passwords

Payment processing remains subject to the policies and security practices of the relevant payment service provider.

24. Chargebacks and Payment Reversals

If a Customer initiates a chargeback, payment reversal, or payment dispute relating to a Ticket transaction, Jashn may investigate the transaction and provide relevant information to the payment service provider or financial institution.

Customers agree to cooperate reasonably in resolving legitimate payment disputes. Customers shall not initiate a chargeback for the purpose of obtaining an unauthorized refund or avoiding legitimate payment obligations. Fraudulent or abusive chargeback activity may result in suspension or termination of the Customer account, subject to applicable law.

25. Event Information and Disclaimer

Event information is primarily provided by Event Hosts and may include promotional or user-generated material. Jashn does not guarantee:

• Event quality
• Event popularity
• Performer performance
• Event programme
• Venue quality
• Food or beverage quality
• Security arrangements
• Event atmosphere
• Accuracy of every Event description; or
• Customer satisfaction

Customers should make independent decisions regarding Event attendance based on the information made available to them.

26. Jashn's Marketplace Role

Jashn acts as an intermediary technology platform connecting Customers with Event Hosts. Unless expressly stated otherwise, Jashn does not:

• Organize the Event
• Produce the Event
• Own the Event venue
• Employ Event staff

• Manage Event security
• Control performers
• Guarantee Event quality; or
• Guarantee that an Event will occur exactly as advertised

The Event Host remains responsible for the Event and its delivery. Jashn may provide reasonable assistance to Customers regarding Ticket transactions and Platform-related issues.

27. Event Safety and Personal Responsibility

Customers attend Events at their own responsibility, subject to rights available under applicable law. Customers should follow all safety instructions and Event rules. Customers must inform Event personnel of relevant issues requiring immediate assistance. Jashn shall not be responsible for injuries, losses, or damages arising from circumstances attributable to the Event Host, venue, other attendees, or Customer conduct, except to the extent such liability cannot lawfully be excluded.

28. Reviews and User Content

Customers may submit:

• Reviews
• Ratings
• Comments
• Photographs
• Videos; and
• Feedback

Customers represent that they have the necessary rights to submit such content. By submitting content to Jashn, Customers grant Jashn a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, modify, and promote such content in connection with the Platform and Jashn's business, subject to applicable law. Customers shall not submit content that is:

• False
• Fraudulent
• Defamatory
• Abusive
• Illegal
• Misleading; or
• Infringing

Jashn may moderate, remove, restrict, or investigate user-generated content.

29. Intellectual Property

All Platform content, including:

• Trademarks
• Logos
• Software
• Source code
• Graphics
• Designs
• Text
• Databases; and
• Other proprietary content

is owned by or licensed to Jashn Hall Private Limited or its respective licensors. Customers may not reproduce, distribute, reverse engineer, modify, copy, or commercially exploit Jashn's proprietary content without prior written permission.

30. Prohibited Platform Activities

Customers shall not:

• Reverse engineer the Platform
• Use bots, crawlers, scrapers, or unauthorized automated tools
• Interfere with Platform security
• Upload malicious software
• Commit fraud

• Impersonate another person
• Violate intellectual property rights
• Conduct spam or phishing
• Create fraudulent Ticket purchases
• Manipulate reviews
• Misuse promotional offers; or
• Use the Platform for unlawful purposes

31. Privacy and Customer Data

Jashn collects and processes personal information in accordance with its Privacy Policy. Customers should review the Privacy Policy to understand how their personal information is collected, used, stored, shared, and protected. Jashn may process account, Ticket, payment, communication, and Event-related information as reasonably necessary to provide Platform services. Where necessary to facilitate Event entry or Ticket verification, relevant Customer information may be shared with the Event Host or authorized Event personnel in accordance with the Privacy Policy and applicable law.

32. Communications

Customers consent to receiving service-related communications through:

• SMS
• WhatsApp
• Email
• Push notifications; and
• Telephone calls

for purposes including:

• Ticket confirmation
• Ticket delivery
• Event updates
• Cancellation notifications
• Rescheduling notifications

• Payment notifications
• Refund notifications
• Customer support
• Security alerts
• Account management; and
• Legal notices

Customers are responsible for keeping their contact information updated.

33. Force Majeure

Jashn, Event Hosts, and Customers shall not be liable for delays, disruptions, cancellations, or failures caused by events beyond their reasonable control, including:

• Floods
• Earthquakes
• Fires
• Storms
• Pandemics
• Epidemics
• Government restrictions
• Curfews
• Riots
• Terrorism
• War
• Civil unrest
• Utility failures
• Internet or telecommunications outages
• Transportation disruptions; and
• Other comparable Force Majeure Events

Refunds, rescheduling, postponement, or other arrangements arising from such circumstances shall be handled in accordance with applicable law, Event-specific terms, and the Jashn Refund & Cancellation Policy.

34. Disclaimers

The Platform is provided on an "as is" and "as available" basis to the extent permitted by applicable law. Jashn does not guarantee:

• Continuous Platform availability
• Error-free operation
• Accuracy of all third-party information
• Event availability
• Event quality
• Performer availability
• Venue quality
• Event safety
• Ticket availability at all times; or
• That every Event will occur exactly as originally advertised

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

35. Limitation of Liability

To the maximum extent permitted by applicable law, Jashn shall not be liable for losses arising primarily from:

• Event cancellation
• Event postponement
• Event rescheduling
• Performer changes
• Event programme changes
• Venue-related issues
• Event Host conduct
• Security or crowd-management issues
• Customer or attendee conduct
• Loss of profits
• Loss of business opportunities
• Emotional distress
• Reputational damage; or
• Indirect, incidental, special, punitive, or consequential damages

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law. To the extent permitted by applicable law, Jashn's aggregate liability arising directly from a specific Ticket transaction shall not exceed the amount actually paid by the Customer to Jashn through the Platform in connection with that Ticket transaction.

36. Indemnity

To the extent permitted by applicable law, Customers agree to indemnify and hold harmless Jashn Hall Private Limited, its directors, officers, employees, affiliates, agents, and representatives from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising from:

• Breach of these Terms
• Violation of applicable law
• Fraudulent activity
• Misuse of the Platform
• Unauthorized Ticket resale
• Customer or accompanying guest misconduct
• Damage caused at an Event; or
• Content submitted by the Customer that violates third-party rights

37. Records

Jashn may retain records of:

• Ticket purchases
• Payments
• Refunds
• Communications
• Event notifications
• Reviews
• Customer support requests; and
• Platform activity

for legitimate business, legal, compliance, security, and dispute-resolution purposes, subject to applicable law and the Privacy Policy.

38. Suspension and Termination

Jashn may suspend, restrict, remove, or terminate a Customer account where reasonably necessary due to:

• Fraud
• Policy violations
• Platform misuse
• Abuse of Event Hosts or other users
• Suspicious payment activity
• Unauthorized Ticket activity
• Chargeback abuse
• Circumvention of Platform policies
• Harm to users or the Platform; or
• Violation of applicable law

Where reasonably practicable, Jashn may provide appropriate notice. Termination shall not affect rights or obligations that arose before termination.

39. Changes to These Terms

Jashn may modify, update, replace, or revise these Terms from time to time to reflect changes in the Platform, business model, applicable law, or operational requirements. Material changes may be communicated through the Platform, email, SMS, or other appropriate means. The updated Terms shall become effective on the stated effective date. Continued use of the Platform after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

40. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Mathura, Uttar Pradesh, India shall have jurisdiction over disputes arising in connection with these Terms. Customers are encouraged to first contact Jashn for an opportunity to resolve disputes informally.

41. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.

42. Entire Agreement

These Terms, together with the Jashn:

• Privacy Policy
• Legal Notices & Disclaimers
• Refund & Cancellation Policy; and
• Any applicable Event-specific terms,

constitute the terms governing the Customer's use of Jashn's Event and Ticket booking services. In case of conflict, the applicable Event-specific terms and Refund & Cancellation Policy shall govern the relevant Event, cancellation, or refund matter, to the extent applicable.

43. Contact Information

• Customer Support: support@bookmyjashn.com
• Legal & Compliance: legal@bookmyjashn.com
• Registered Office: Mathura, Uttar Pradesh, India

Customers may contact Jashn regarding Ticket transactions, Platform issues, Event-related information received through the Platform, refunds, or other concerns.

Version: 1.0 Effective Date: 08.08.2026 Document Owner: Jashn Hall Private Limited Applicable To: Customers using Jashn's Event discovery and Ticket booking services