Policies

Customer Terms — Vendor Services

Customer Terms & Conditions — Vendor Services

Effective Date: 08.08.2026 Version: 1.0

These Customer Terms & Conditions ("Terms") apply to Customers using the Vendor Services section of the Jashn mobile application, BookMyJashn website, and related services (collectively, the "Platform") operated by Jashn Hall Private Limited ("Jashn", "Company", "we", "our", or "us"). By accessing or using the Vendor Services section, you acknowledge and agree to these Terms.

1. Vendor Services

Jashn provides a platform through which Customers can discover independent service providers ("Vendors") offering services including, but not limited to:

  • Makeup artists
  • Decorators
  • Photographers and videographers
  • Pandits and religious service providers
  • DJs and entertainers
  • Mehendi artists
  • Caterers; and
  • Other event-related service providers

Jashn's role is limited to displaying Vendor information and contact details to help Customers connect with Vendors.

2. No Booking or Payment Through Jashn

Jashn does not provide a booking or payment facility for Vendor Services through the Platform. Customers contact Vendors directly using the contact details displayed on the Platform and make their own arrangements with the Vendor. Jashn does not:

  • Accept or process payments for Vendor Services
  • Collect advance payments or booking amounts
  • Confirm Vendor bookings
  • Set or negotiate Vendor prices
  • Enter into service agreements on behalf of Vendors; or
  • Guarantee that a Vendor will accept or provide a service

Any booking, payment, agreement, cancellation, refund, or other arrangement is made directly between the Customer and the Vendor and is subject to the Vendor's own terms.

3. Vendor Information

Vendor profiles may contain information such as:

  • Vendor name
  • Contact details
  • Services offered
  • Location
  • Photographs
  • Pricing information
  • Business information; and
  • Other information provided by the Vendor

Such information is primarily provided by the Vendors. While Jashn may take reasonable efforts to maintain accurate information, Jashn does not guarantee that Vendor information is complete, accurate, current, or continuously available. Customers should independently verify all important details with the Vendor before engaging their services.

4. Customer-vendor Relationship

Once a Customer contacts a Vendor, all discussions and arrangements regarding the service are directly between the Customer and Vendor. Customers should independently confirm:

  • Service requirements
  • Date and time
  • Location
  • Price
  • Availability
  • Deliverables
  • Advance payment, if any
  • Cancellation terms; and
  • Other applicable conditions

Jashn is not a party to the agreement between the Customer and Vendor.

5. Vendor Responsibility

Vendors are solely responsible for the services they provide, including their:

  • Availability
  • Pricing
  • Service quality
  • Professional conduct
  • Timeliness
  • Deliverables
  • Licences or permissions, where applicable; and
  • Compliance with applicable laws

Jashn does not guarantee the quality, availability, reliability, suitability, or performance of any Vendor or Vendor Service.

6. Disputes, Cancellations and Refunds

Any dispute relating to Vendor Services, including:

  • Booking
  • Payment
  • Cancellation
  • Refund
  • Delay
  • Service quality
  • Non-performance; or
  • Other service-related matters

must primarily be resolved directly between the Customer and Vendor. Since Jashn does not collect payments or process bookings for these Vendor Services, Jashn is not responsible for refunds or payments made directly to Vendors. Customers should retain relevant payment records, receipts, messages, and other transaction details when dealing with Vendors.

7. Reporting a Vendor

Customers may report fraudulent, misleading, abusive, inappropriate, or potentially unlawful Vendor information or conduct to Jashn. Reports may be submitted to: support@bookmyjashn.com Jashn may review reported information and may, where appropriate, modify, restrict, suspend, or remove a Vendor listing. Reporting a Vendor to Jashn does not create an obligation on Jashn to resolve a private dispute between the Customer and Vendor.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information when communicating with Vendors
  • Independently verify Vendor details
  • Discuss and confirm all service terms before making any payment
  • Deal with Vendors respectfully
  • Keep records of their direct arrangements; and
  • Comply with applicable laws

Customers should exercise appropriate caution before making payments or sharing personal information directly with any Vendor.

9. Privacy

Jashn processes personal information in accordance with its Privacy Policy. When a Customer chooses to contact a Vendor, relevant contact or enquiry information may be shared with or made available to the Vendor where reasonably necessary to facilitate communication, subject to applicable law and the Privacy Policy. Customers should also review the Vendor's own privacy practices before sharing sensitive personal information directly with the Vendor.

10. Disclaimer and Limitation of Liability

Jashn is a discovery and contact platform for Vendor Services and does not control or supervise the services provided by Vendors. To the maximum extent permitted by applicable law, Jashn shall not be responsible for any loss, damage, dispute, payment, refund, cancellation, injury, delay, non-performance, or other claim arising from an arrangement or transaction between a Customer and Vendor. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

11. Changes to These Terms

Jashn may modify, update, or revise these Terms from time to time. Updated Terms may be published on the Platform and shall become effective from the stated effective date. Continued use of the Vendor Services section after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, courts located in Mathura, Uttar Pradesh, India shall have jurisdiction over disputes arising in connection with these Terms.

13. Contact Information

Version: 1.0 Effective Date: 09.08.2026 Document Owner: Jashn Hall Private Limited Applicable To: Customers using Jashn's Vendor Services section